Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Free Delivery on all orders!
Which payment methods are accepted in the Online Shop?
Paypal,Visa,Mastercard,American Express,Bitcoin (contact us if you would like to pay with Bitcoin)
How long will delivery take?
Products are usually shipped within 4-5 days and delivery should be within 3 days after being shipped. Products that are in high demand may be delayed a little bit longer but we will contact you if there are any delays expected to affect your delivery.
How secure is shopping in the Online Shop? Is my data protected?
Your data is safe and protected since we use site encryption when you submit any information to us or to Paypal.
What exactly happens after ordering?
We process your order and then our glass blowers will make your product and then ship we will ship it out to you.
Do I receive an invoice for my order?
Yes, once an order is received you will receive an invoice from Paypal at the email address you submitted on the order.